FAQ

Frequently Asked Questions (FAQ)

How to Place an Order?

  1. Add items to your cart.

  2. Choose checkout via our website or PayPal.

  3. Enter customer info: Email, Name, Address.

  4. Apply discount code (if available) and proceed to shipping.

  5. Enter payment details, confirm and place your order.

  6. You’ll receive an order confirmation via email.

For help, contact us at: service@nivrowe.com

What if I Receive Missing or Incorrect Items?
If an item is missing or incorrect, contact us at service@nivrowe.com with your order number. We’ll send the correct item at no extra cost!

How Do I Know My Order Was Submitted?
You’ll get an email with your Order Number and purchase details.

Can I Change My Order?
Orders can be changed until 11:00 PM PDT on the same day. Contact service@nivrowe.com.

How to Add Items to My Cart?

  1. Choose an item and select your preferences.

  2. Click "Add to Cart" to view your items.

  3. Adjust the quantity or continue shopping.

How to View My Cart?
Click the Cart icon at the top of the page to view, adjust quantities, or remove items.

How to Remove Items from My Cart?
Click the “Remove” link beside any item in your cart to delete it.

How to Change the Quantity of an Item?
Update the quantity directly in your cart and the total will be adjusted automatically.

What Browsers Do You Recommend?
We recommend Google Chrome, Safari, Firefox, and Internet Explorer.

What Payment Methods Are Accepted?
We accept MasterCard, Visa, American Express, Discover, PayPal, and Apple Pay.

How to Pay with PayPal?
Choose PayPal at checkout, enter your details on PayPal’s secure site, and confirm your payment.

How to Use a Discount Code?

  1. Click "Checkout" and enter your details.

  2. Add your discount code in the “Discount” field.

  3. Apply it and verify the discount on your order breakdown.

Return & Exchange Policy
Please check our Return Policy for more details. Our customer service is available 24/7.

How to Cancel My Order?
Orders can be canceled before 11:00 PM PDT on the same day. Contact service@nivrowe.com.

Is It Safe to Order Online?
Yes, we use SSL encryption to protect your personal and payment details.

Is My Personal Information Private?
Your privacy is important to us. We do not share or sell your personal information without your consent, except as required by law.